Spa Etiquette

Booking Le Grand Spa Appointments Advance bookings are recommended, to accommodate your preferred date and time. Reservations can be made at the Spa Reception Desk during Spa operating hours (07.00 – 21.00hrs) or by phone from your guest room to extension 2115.

Punctuality It is advised to arrive 10 minutes prior to your treatment time. This enables you to completely relax before the commencement of your treatment, therefore allowing you maximum benefit of your treatment. If you are delayed, please be advised that your treatment time will be limited as a courtesy to other guests.

Cancellation Policy Please note that we have a 12 hour cancellation policy.

Jewellery Please remember to leave all jewellery in your lockable locker.

Massages All massage treatments are for relaxation purposes. Deep tissue and sports massages are not offered in-house.

Communicating your preferences Please remember, when making your appointment, to voice your special request…and while you’re in your treatment your therapist will welcome your comments of your specific needs, injuries, pressure of massage, etc.

Medical conditions Please inform your therapist with regard to any medical conditions you may have.

Shaving For your comfort, it is advised to shave at least one day prior to any facial and body treatments.

For more information please contact the Spa Team on spa@excelsior.com.mt or on 00356 23192115.