Preferred Hotel Group
Live The Grand Life

Our Promise

Here at the Grand Hotel Excelsior, we are conscious of our position as the Premier hotel destination on the Island. To this end, we strive to treat our esteemed guests with the courtesy and service expected as clients of our five star destination.

We are delighted to make the following promises to ensure a comfortable and unforgettable experience here at the Grand Hotel Excelsior.

• To treat you as an individual guest, providing the highest standards of a five star service
designed to satisfy your own unique requirements.
• Reply to your enquiries within 24 hours.
• Provide the perfect ambience that reflect the design of our Hotel.
• Meet the unique needs of conference clients and organizers.
• Provide you with a single point of contact within the hotel at each stage of your event
• Ensure that you receive messages as soon as is practically possible.