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British Airways Holidays Customer Excellence Award 2020

British Airways Holidays Customer Excellence Award 2020

“Grand Hotel Excelsior receives British Airways Holidays accolade in recognition of customer excellence”

The Grand Hotel Excelsior is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry.

Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. Grand Hotel Excelsior received an overall score of 9.1/10.
British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays.

Reviews are collected from genuine customers via Reevoo – an independent and impartial third-party company.  Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.

British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels.

“We are delighted that Grand Hotel Excelsior is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience.  We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”

The Grand Hotel Excelsior is on the doorstep of our capital city, Valletta. Book your next holiday and visit historical attractions whilst enjoying superior facilities including a large outdoor pool and a private sandy beach. For the latest news about this 5 star superior hotel in Malta, please subscribe to Our Newsletter.

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