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Covid-19 Information

Our Commitment as we navigate through the Coronavirus Situation 

The safety and security of our guests and team members always remains our highest priority. We are doing everything we can to ensure your travel safety and to provide maximum flexibility as the situation around the novel coronavirus (COVID-19) continues to evolve. We will continue to update this page with the latest information regarding travel safety.

Excelsior Covid-19 Protocols

Covid-19 Protocol


 Following the latest measures introduced by the local government and the Minister for Health to combat the spread of COVID-19 Virus, kindly note that hotels guests need to wear masks/visors in all public enclosed spaces.

For all the latest travel information kindly visit the Visit Malta COVID-19 Travel Guide and the Malta International Airport’s COVID Travel Advice.


For any queries regarding your current reservations kindly contact Our Reservations Team on  or on +356 21250520.

If you are an I Prefer Member please follow the advise below to stay updated on your membership points and the latest developments:

With the ever-evolving COVID-19 situation causing uncertainty for global citizens worldwide, Preferred Hotels & Resorts is more committed than ever to supporting our valued I Prefer Members. As you navigate future travel plans and circumstances beyond your control, we are taking the following steps to protect your hard-earned benefits and ease any worries you may have about your status and points:


We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with local and global public health authorities to make our cleaning and hygiene protocols even more rigorous.

•    We have increased the frequency of cleaning and sanitising of our public areas (including elevators and door handles, etc.).
•    We continue to adjust food and beverage service in accordance with current food safety recommendations.
•    We have increased the deployment of hand sanitizers.


Should you require any further assistance kindly contact the hotel directly on +356 21250520 or on