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–   The Best Online Rate Guarantee applies to reservations made on

–   If a rate is found on another website that is lower than the best available rate on, the hotel must be able to confirm that the rate is for the same date(s), the same room type, the same number of guests, the same cancellation and advance purchase policies and other terms and conditions.

–   The Grand Hotel Excelsior rate and the “comparison rate” must be found and a claim must be submitted to within 24 hours of booking a reservation on

–   If a lower rate is reserved through a website (other than ), Grand Hotel Excelsior is not responsible for any fees incurred due to the cancellation of that reservation.

–   Guarantee does not apply to Special ‘member only’ rates available to members of special programs or associations (i.e. AAA, senior and government employee discounts), Group rates, Corporate rates, Wholesale rates, Affinity/association rates, Direct mail solicitations, Electronic mail solicitations or package rates that include the room and other components such as meals, amenities and entertainment.  Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire.

–   In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at the Excelsior Rate with the total room cost of the stay booked at a Competing Rate.

–   Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.

–   The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at Grand Hotel Excelsior.

–   Grand Hotel Excelsior reserves the right to adjust or cease the Best Online Rate Guarantee at any time without prior notice.