Terms & Conditions
“Guest” is the person who resides in the property with the client, and may be the same person as the client.
“Client” is the person, who has the legal capacity to enter into a contract in Malta, and who arranges the accommodation at the property. They may also be the guest.
“Apartment or Property” is the specific property in which the guest resides.
“Accommodation period” is the time which the guest resides at the property.
“Security deposit” is the money held, or the credit card number in some cases against any breakages or damage done to the property during the accommodation period.
“Inventories” are schedules of Furniture and Fittings, including their condition. They can be taken at the beginning and end of the accommodation period. They are useful in preventing deposit disputes.
Who we are
When you do business with us you are transacting with Excelsior Hotels International Ltd, a company registered in Malta, with company registration number C12837 and with registered address at Grand Hotel Excelsior, Great Siege Road, Floriana FRN 1810, Malta. Any reference in these terms and conditions to ‘us’ or ‘we’ or ‘our’ shall mean a reference to this company unless otherwise stated.
Booking process and payment
We must confirm availability before confirming any reservations. Upon confirming a reservation we require full payment of the reservation unless stated otherwise upon confirmation. Your reservation is not confirmed until full payment for the reservation has been received by us. The client will then be issued with a booking confirmation and receipt of full payment. We will then provide you the client with location details, the property terms and conditions and any key collection process. Clients may also be required to enter into booking or rental agreements with relevant landlords in addition to the client’s agreement with us. Any person booking on behalf of a guest shall be termed the client and shall be bound by these Terms and Conditions.
No reservation is confirmed unless the client has received a booking confirmation from us. Booking confirmations will be sent via fax, email or post on receipt of full payment unless stated otherwise.
Prices stated on our website are a guide only. Exact prices for a specific property will be confirmed by us upon enquiry. We reserve the right to amend any prices stated on the website at any time. Prices quoted are inclusive of VAT unless stated. Prices quoted are for accommodation only and any extras are not included in the stated price and will consequently be charged to the client as appropriate.
Currency and exchange rates
All prices and currencies stated on the website will be charged in Euro (€ / EUR).
Payment terms as specified at time of booking. No accommodation will be provided at check-in unless we have received cleared funds. Failure to pay in accordance with the agreed terms and conditions may result in retraction of reserved accommodation.
We accept the following methods of payment: Bank to Bank transfer to our account (Please contact us for more information) and Credit Card / Debit Card (Mastercard, Visa).
Regrettably we do not accept personal cheques but reserve the option to accept local company cheques at our discretion and on a case-by-case basis. A reservation will not be confirmed until such cheque is cleared in full by the issuing bank before arrival at any accommodation. Cheques must be made payable to Grand Hotel Excelsior, Great Siege Road, Floriana, FRN1810.
When sending a remittance please quote our booking reservation number / reservation name. A copy of the bank transfer request should be faxed/emailed to us. All bank charges must be paid for by the client. The full balance for accommodation costs must be received after all relevant bank charges are made. International bank transfers will incur fees, so please discuss this with your bank prior to commencing payment.
V.A.T (Value Added Tax)
VAT will be included in the quoted price within your reservation total unless otherwise stated. We reserve the right to adjust the quoted rates should local legislation oblige us to alter the application or change the rate of VAT. If you have any concerns please contact us.
Upon confirming a reservation, we will require a security deposit to be given either prior to arrival or upon check in. A security deposit may either be provided in cash, or by means of securing the value in question on a debit/credit card. The value of the security deposit will be quoted to you beforehand, and will be dependent on the length of stay, and on the accommodation/services booked.
Cancellation of reservations
Any cancellations will be subject to a cancellation fee as follows:
• Free cancellation up to one day prior arrival and no later than 3pm Hotel local time. After that any modifications and late cancellations full stay charges apply. The credit card provided at time of booking will be charged for the entire stay.
• If you book a Non-refundable stay, the booking cannot be cancelled or changed without charge. Full stay charges apply.
Check-in and Check-out
Check-in time is 15:00 hours and check-out time is 12:00 hours. Any request for any alterations to these check-in and check-out times will be considered by us on a purely discretional case-by-case basis.
Credit card imprints may be required on or prior to arrival to cover the cost of any key deposit or any extras. Any extras must be settled in full prior to the client’s departure. Clients should be aware that they will be liable for any damages or breakages caused whilst in the accommodation. The security deposit will be returned in full to the client within seven (7) days of the end of your stay, provided there have been no breakages or damages to the accommodation by the guest.
Amendments to reservations
Amendments to reservations can be made free of charge till 3pm Hotel local time on the day prior to arrival.
Please note that we do not accept any responsibility for lack of availability that may become apparent at time of an amendment.
For non-refundable reservations no amendments are allowed.
We reserve the right to terminate the Contract immediately if payment of any sum due to us is not made on the due date.
Arrivals and departures
The client must arrive on the date specified upon confirmation. If the client does not arrive (without any notice to us) within 24 hours, the reservation will be deemed as a ‘no show’ and any charges due in connection with the reservation of that date shall be forfeited in full in our favour, and shall not be refundable in any way. The client must depart on the date set out on the confirmation issued by us.
Extensions to reservations
If the client wishes to extend the reservation period as set out in the original confirmation, the client must do so by notifying us and confirming the extension and paying prior to the date of the original departure.
Agreement of occupation
Your stay with any property is not intended to confer exclusive possession on either the client or the guest nor to create the relationship of landlord and tenant between us and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any assured short hold or assured tenancy, or to any statutory protection under the laws of Malta, now or upon the determination of this agreement.
Breakages and damages
The client named on the reservation confirmation is directly responsible for all breakages and damages to the accommodation caused by the client or its guests. If there are breakages or damages unnoticed at time of check-out, we will notify the client by email within seven (7) days of the client leaving, providing a detailed breakdown of the issues and the costs of rectifying them.
Queries or complaints
Queries or complaints should be brought to the owner’s attention immediately using the email address: firstname.lastname@example.org.
Internet services are provided by third party suppliers and we cannot be held responsible for any inconsistencies of service.
Use of internet is to be limited to reasonable use thereof. Clients agree to abide by the laws of Malta, and/or any other international legal conventions insofar as the viewing, downloading, uploading, sharing or use of any content on the internet is concerned.
We regret that no pets are allowed on the premises.
Chargers are other electric devices
In the interests of ensuring the highest health and safety standards, we require that you only use good quality, branded electronic chargers for your electrical devices. Examples of a branded electronic devices are; Apple, Nokia, BlackBerry, Sony etc.
Please do not bring to Malta, or purchase in Malta, chargers to charge any electronic device that does not conform to EU safety standards, and is not ‘CE’ marked.
Privacy and Personal data
All personal data provided to us will be processed purely for the purposes of providing the accommodation services to you, and will be processed in full accordance with Chapter 440 of the Laws of Malta (Data Protection Act, 2001), and subsidiary legislation arising thereunder. In using this website, and in providing us with all or any personal data necessary for making a reservation implies that you consent to the processing of personal data by us. In the event that the guest data provided relates to third parties who are not the client, you shall be solely and exclusively responsible to ensure that you have obtained the necessary third party consent to register this personal data with us. We do not disclose personal data to third parties other than as permitted by you or by law.
Should you wish to correct, delete or amend in any manner any personal data processed by us, you may contact us on this email address: email@example.com.
This site makes use of ‘cookies’ and your use of this site implies your acceptance of this.
We shall not be liable to any person by reason of any delay or failure to perform any of our obligations under the contract if the delay or failure was due to circumstances or cause beyond our control, or by any Act of God.
Jurisdiction and Dispute Resolution
These terms and conditions form a binding contract on you, and shall be governed, interpreted and construed in accordance with the laws of Malta.
All disputes arising from or in connection with our services (including any use of this website) shall enjoy the sole and exclusive jurisdiction of the courts of Malta.
Links to third party sites
This site may provide links to other internet sites that we feel may be of interest or of use to you. These terms and conditions govern this site only, and we do not assume any sort of responsibility for the content of any such third-party sites.